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PRODUCTS & SERVICES
Why is it called the Market-Driven Performance System?
We call it "Market-Driven" because the focus of MDPS is always kept on the customer. A customer can be an external customer, an internal customer (within the organization), or both. The essence of MDPS is to provide answers to four key questions that all map back to the customer:
- What does our customer need or want from us?
- How have we delivered against these expectations?
- What is the gap between our customer's expectations and what we delivered?
- How will we close the gap between what we have delivered and what the customer requires?
Program design services
Market Driven Performance™ design approach
As an executive experienced in implementing performance improvement initiatives, you know that sometimes bad things happen. Performance falls short. Deadlines are missed. Budgets are exceeded. While these shortfalls often occur due to "uncontrollable external" events, they are more likely caused by internal issues such as poor plan design, poor plan execution or both.
In your post-mortem review, you might see the symptoms: 1) The organization never really seemed
to get "on board." 2) While the project started strong, there were too many organizational distractions
to maintain focus. 3) When the going got rough, disagreement on the project goals began to surface
and support compromised. 4) The customer never really seemed to care about the project. 5) The CFO
considered the project just an "expense" because no real metrics were available to "prove" the project's
benefit and positive ROI.
The Market-Driven Performance System™
If these sound familiar to you, we would like to introduce you to the Market-Driven Performance System™. The Market-Driven Performance System™ is a 10-step, systematic, time-proven process that provides a roadmap to keep the plan design focused on the customer and factors that will drive execution. Importantly, it is not a theoretical model but a common sense approach to improving organization performance that emphasizes maintaining integration, balance and harmony among plan elements. While using the Market-Driven Performance System™ does not guarantee success, chances of success are increased by surfacing issues that will cause problems before plan execution begins. Even when a project fails due to uncontrollable events, use of the Market Driven Performance System™ lays the foundation for corrective action.
How the Market-Driven Performance System™ can help your organization
Our incentive analysts can apply the time-proven Market-Driven Performance System™ to your organization's program objectives to develop a plan focused on driving results. Our common sense approach means that we don't over-complicate your initiative while systematically creating a roadmap critical to achieving your business objectives.
Contact us to learn more about how our experience using the Market-Driven Performance System™ can put your next performance improvement project on a roadmap to success.